Refund Policy
Last updated: 2026-09-12
Candles and soaps are physical goods, so you have a real right to send them back. This page says plainly how it works.
1. The seller
The seller is Christina Constanza, Şarköy 59800, Tekirdağ, Türkiye. Contact: info@christina-constanza.com.
Tax number: 39******54.
2. Your right to change your mind
You may cancel your order and return any item within 14 days of the day you receive it, without giving a reason.
The item must be unused and unopened, with the original packaging, so that it can be sold again. For soaps this is also a hygiene rule.
To cancel, write to info@christina-constanza.com within the 14 days, or use the model withdrawal form below. You do not need our permission.
3. Who pays the return shipping
You pay the cost of sending the item back, unless the item was faulty or we sent the wrong one. In that case we pay it.
Send it back within 14 days of telling us you are cancelling. Please keep the receipt from the carrier.
4. What we refund, and when
We refund the price you paid for the item, including the cheapest standard delivery we offered, within 14 days of the day we receive the returned item, or of the day you show us that you sent it, whichever is earlier.
We refund using the same method you paid with, unless you agree to something else.
We may hold the refund until we have the item back, or until you show us that you sent it.
5. When we DO refund in full
- · The item arrived damaged or broken.
- · We sent the wrong item.
- · The item is not what the site described.
- · The parcel never arrived and the carrier confirms it is lost.
- · You cancelled within 14 days and the item is unused and unopened.
6. When we do NOT refund
- · The item has been used, burned, or the seal is broken. For a candle that has been lit, and for soap that has been opened, we cannot sell it again.
- · You changed your mind after the 14 days.
- · You do not like the scent. Scent is personal, and the notes of every candle are written on its page before you buy.
- · The item was damaged because it was used wrongly, for example left in direct sun or dropped.
- · Custom or personalised orders, which are made only for you.
7. Faulty or broken items
Write to info@christina-constanza.com within 14 days of receiving it and send a photograph. We replace it or refund it, including the shipping, and you choose which.
This is in addition to your right to change your mind, and it lasts as long as the law of your country requires.
8. Model withdrawal form
You may copy this, fill it in and send it to info@christina-constanza.com if you prefer not to write your own:
To Christina Constanza, Şarköy 59800, Tekirdağ, Türkiye, info@christina-constanza.com: I hereby give notice that I withdraw from my contract of sale for the following goods: [the item]. Ordered on [date]. Received on [date]. Name: [your name]. Address: [your address]. Date: [date].
9. Questions
Write to info@christina-constanza.com and we will answer within 5 working days. If a refund is agreed, we return the amount in the same way it was paid.
This is the binding version of this document. Contact: info@christina-constanza.com